Privacy Policy

Last Updated: April 22, 2026

Vibrational Visuals Agency operates this website and business, including all related content, features, tools, enquiry forms, digital products, brand design services, and other services (collectively, the "Services") to provide you with a curated creative and digital experience. Vibrational Visuals Agency is powered by Squarespace, which enables us to host and deliver the Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit an enquiry, purchase a digital product, engage our brand design services, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact information such as your name, email address, billing address, and business name

  • Enquiry and project information submitted through enquiry or contact forms, including brand details, project goals, timelines, budgets, and any information you voluntarily provide

  • Financial and transaction information including purchase details, invoices, and payment confirmations (payments are processed securely by Stripe; we do not store full payment card numbers)

  • Communications including emails, messages, and other correspondence you send to us

  • Device and technical data such as IP address, browser type, operating system, and device identifiers

  • Usage data including how you interact with our website, pages viewed, and actions taken

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Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you submit an enquiry, make a purchase, communicate with us, or engage our services

  • When you sign up for our newsletter

  • Automatically through cookies, pixels, and similar technologies when you browse or use the Services

  • Service providers who assist us with website hosting, payments, client management, analytics, marketing, and communication tools

  • Third parties where permitted by law

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Our Services

    • To respond to enquiries, evaluate and deliver brand design services, provide digital products, manage client relationships, issue invoices, and communicate with you. We use HoneyBook to manage client relationships, project workflows, and invoicing.

  • Improving and Customizing the Website

    • To understand how visitors use our website, improve functionality, and tailor content and services.

  • Marketing and Communications

    • To send newsletters, updates, and promotional communications. You can unsubscribe at any time.

  • Security and Legal Compliance

    • To protect the website and business, prevent fraud or misuse, comply with legal obligations, and enforce our policies.

How We Share Personal Information

We may share personal information only as necessary:

  • With Squarespace as our website platform and hosting provider

  • With HoneyBook for client relationship management, project management, and invoicing

  • With Stripe for secure payment processing

  • With service providers such as analytics tools and email platforms

  • When required by law, legal process, or to protect our rights

  • With your consent or at your direction

We do not sell your personal information or enquiry form submissions.

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Relationship With Our Service Providers

Squarespace

Our website is built and hosted using Squarespace. Squarespace may collect technical information (such as IP address, device, and browser data) to operate and improve its services. To learn more about Squarespace's data practices, please review their privacy policy: https://www.squarespace.com/privacy

HoneyBook

We use HoneyBook to manage client enquiries, projects, contracts, and invoices. HoneyBook processes personal information you provide during our engagement. To learn more about HoneyBook's data practices, please review their privacy policy: https://www.honeybook.com/privacy-policy

Stripe

We use Stripe to process payments securely. Stripe handles your payment card information and related transaction data. We do not store full payment card numbers. To learn more about Stripe's data practices, please review their privacy policy: https://stripe.com/privacy

Third-Party Links

Our website may include links to third-party websites or services, including those related to brand collaborations or affiliate partnerships. We do not control and are not responsible for the privacy practices, content, or security of these third-party websites or services. We encourage you to review their privacy policies before providing any personal information.

Data Security and Retention

We take reasonable measures to protect your personal information; however, no method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide Services, meet legal requirements, resolve disputes, and enforce agreements.

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Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you

  • Request correction or deletion of your information

  • Request data portability

  • Object to or restrict certain processing

  • Withdraw consent where applicable

You may opt out of marketing emails at any time by clicking the unsubscribe link in any communication or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page regularly to stay informed of any changes.

Contact

If you have questions about this Privacy Policy or your personal data, or wish to exercise your rights, please contact:

Vibrational Visuals Agency

Email: keshialo@vibrationalva.com

Website: www.vibrationalva.com

For the purposes of applicable data protection laws, Vibrational Visuals Agency is the data controller of your personal information.